Returns & Exchange

ONLINE PURCHASES

Returns

  • You can return a product for up to 7 days from the date you received the product.
  • Any product returned must be unused and in its original packaging, unless the product is delivered damaged.
  • Please do email us at sales@theprivilegeboutique.com or call our office at +65 6258 9203 during working hours for our follow up. We will get back to you within 3 business days

How do I get the refund?

  • The final paid price of the item will be refunded to you by credit card or bank transfer.
  • Loyalty points used to complete the purchase will not be re-issued or refunded as cash.
  • Online purchases cannot be refunded in the retail shops.

Exchanges

  • Products can be exchanged with top up of the difference when the exchanged item is higher-priced. No refund of the difference when the exchanged item is lower-priced.
  • The store reserves the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

RETAIL STORE PURCHASES

Returns

  • You can return a product for up to 7 days from the date you purchased it with the original receipt.
  • Any product returned must be unused and in its original packaging.
  • Please do email us at sales@theprivilegeboutique.com or call our office at +65 6258 9203 during working hours for our follow up. We will get back to you within 3 business days.

How do I get the refund?

  • The final paid price of the item will be refunded to you by credit card or bank transfer.
  • Cash vouchers used to complete the purchase will not be re-issued or refunded as cash.
  • Only products bought from the shop can be refunded. Retail purchases can only be refunded in the retail shops.

Exchanges

  • Products can be exchanged with top up of the difference when the exchanged item is higher-priced. No refund of the difference when the exchanged item is lower-priced.
  • The store reserves the rights to reject any exchange or refund for opened or used product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.