FAQ

Do you ship worldwide?

Yes. We ship worldwide!

What payment methods do you accept?

We accept payments via Bank Transfer for Singapore customers only and all credit / debit cards via PayPal for both Singapore and International customers.

Do I need a PayPal account in order to purchase items?

No. You can pay via PayPal without signing up for a PayPal account.

Do you provide self collection?

Yes. All Singapore customers may choose to self collect at our warehouse located at 203 Henderson Road, #04-05, Singapore 159546. Self collection is available via appointment only.

How much is shipping cost?

Singapore: Free shipping within Singapore with no minimum purchase! Promotion is valid from 8 December to 25 December only.

International: Shipping charges will be calculated after you have selected the items you would like to purchase and entered your delivery address; before check-out, charges are calculated by products weight and delivery location.

How many days will shipping take?

Singapore: 1-3 business days

Place your orders by 19 December 2016 to ensure you receive your purchases in time for Christmas!

International: 1-3 weeks

When will my orders be shipped?

Payment verification process will take 1 business day. After payment has been verified, your orders will be processed and packed within 1-2 business days. All orders will be packed and shipped from our warehouse. Our office and warehouse operates from Monday to Friday, 9am to 6pm (GMT+8).

Am I able to track my order?

Yes. Singapore orders will be sent by our courier service provider – Roadbull and International orders will be sent via DHL Express. Tracking number will be sent to your email address after package has been shipped.

How can I make changes to my order after order confirmation?

You are not able to alter your purchases once it is entered into our system upon order confirmation. However, you can email us at sales@theprivilegeboutique.com to request for changes. If your order has not been processed, we will make the necessary changes for you.

Can I cancel my order after confirmation?

As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.

Can I request or suggest a product?

Privilege Boutique will love to hear from you any new ideas you may have and will be happy to take your suggestions into consideration. Do email us at sales@theprivilegeboutique.com for direct suggestions.

Can I suggest for improvement in your products or website?

Yes. We welcome your suggestions and feedback. We will work on them to bring you better service and products. We are grateful to all who have taken the time out to give us feedback and suggestions as this have aided our brand in its growth.

What can I do if my question isn’t included above?

Drop us an email at contact@theprivilegeboutique.com and we will answer all your questions or inquiries. Alternatively, You can reach us at +65 6258 9203 from Monday to Friday, 9am to 6pm.